1.“What size would suit me?”
Our products are true to size, yet look baggy and feel comfortable. You can go ahead with your usual size.
For more information size charts are provided for each category. Please see our “Size Chart” section for more information. Your measurements can be converted to US, UK, or European sizes.
Incase you need further assistance please feel free to reach out to us on our 24/7 WhatsApp support
2.“How do I exchange or return?”
You can simply email us on support@unboundofficial.com or text us on our WhatsApp support.
For more information please check out our return and exchange policy
3.“Do you have a store to visit?”
No, we currently are an online based brand only, you can check out our Instagram to know more about us and stay updated.
For any specific queries, you can simply email us on support@unboundofficial.com or text us on our WhatsApp support.
4.“Does the sports dress come as a set?”
No, all our products listed come as Individual items only.
5.“What if I ordered the wrong size?”
No worries, if you ordered the wrong size we will exchange it with your chosen size, Please mail us on support@unboundofficial.com or text us on our WhatsApp support.
6.“How long would it take to receive my order?”
It’s extremely fast! We strive to complete all orders and products as quickly as possible. The delivery time may vary between 2 and 7 working days depending on your location. That won’t stop us from attempting to speed up your order. You can enter your location’s pin code on each product’s display page to see when you can expect delivery.
7.“What if I receive a faulty item?”
You can simply email us on support@unboundofficial.com or text us on our WhatsApp support.
For more information please check out our faulty item policy
8.“How do I care for the products? & How do I prevent odour?”
To care for your products and prevent odor:
- Wash them promptly after each
- Use a mild detergent specifically designed for
- Avoid using fabric softeners as they can trap
- Dry your garments thoroughly before storing them.
- Consider using odour-neutralising sprays or vinegar in the wash cycle.
- Allow your activewear to air out before folding or hanging them.
- Avoid leaving sweaty clothes in a gym bag or hamper for long periods.
- Wear moisture-wicking undergarments to help absorb
9.“What are the modes of payment accepted?”
We accept payment for your order from the following credit and debit cards: Visa, Visa Debit, MasterCard, American Express and Diners Card.
You can also pay via: Apple Pay, PayPal, and Postpay. We also offer Cash on Delivery (COD)
10.“How can I cancel my order?”
You can cancel an order entirely or partially within 12 hours of placing it. You can contact our customer service with your order details to take the next steps.
11.“Can I change my order’s shipping address?”
Yes, you can change your shipping address before the order is dispatched for shipping,
Please email us on support@unboundofficial.com or text us on our WhatsApp support.
12.“What if I’m not available to collect the delivery?”
We understand that you cannot always be at your delivery address, which is why we will try to deliver your order three times, each on a different day. So, if you initially missed the delivery, please do not be concerned, we will try again.